is a versatile team of experts based in Poznan and Hoboken (USA), who stands by the quality of products and customers satisfaction. The team includes 2-line and 1-line Support Specialists, Defect Coordinators, as well as trainers providing customer on-boarding sessions as a part of Customer Readiness. POCR leads the trainings for local support teams in order to maintain the highest level of services. The team also includes specialists responsible for creating the self-help system for users of our platforms. The key area of POCR activity is the Voice of Customer, which analyses customer feedback, monitoring their level of satisfaction on an ongoing basis. This process allows for an improvement of our products and services which is validated by user experience. The team organize their work within an Agile approach, exploring a variety of methods to manage their work, including Scrum and Kanban. Multidimensional support for users of our platforms is possible thanks to close cooperation with other key departments – IT, Global Product, Content Development, LAB and Assessment.